• Please include all original packaging and receipt/packing invoice and securely package the item.
• We recommend shipping your returns via UPS fully insured. For additional security, you can also request a return receipt/delivery confirmation. Any shipping charges incurred are the responsibility of the customer.

Please ship your return to the following address:

Attn: Online Return
7100 Commerce Way, Suite 10
Brentwood, TN 37027

• Once your return is received, it will be reviewed by our associates for quality assurance and you will receive an e-mail notification regarding your return or exchange within seven business days.

Please note: Any improperly packaged items will be returned to sender. Service Jewelry & Repair will not be responsible for the loss or damage of return shipments.

Certain conditions must be met in order for your return to be accepted:

• Merchandise must be in new condition. Pieces showing wear and tear will not be accepted for return.
• Merchandise must be complete and in its original state. Items that have been resized by a jeweler other than Service Jewelry & Repair or engraved
  cannot be returned.
• Items indicated as "final sale" cannot be returned.
• Exceptions to these conditions will be decided at our sole discretion.

If you have any questions, please do not hesitate to contact us at 1-877-757-5991 or servicejr101@servicejr101.com.